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Review
I called earlier in the week, spoke to the owner Rick, regarding my sensors getting confused with the sun. He suggested to try raising them myself first to see if it would resolve the issue without them coming out (admirable). Unfortunately, raising the sensors did not make a difference and I decided to call back today to ask for a call out. Rick answered my call and said we can have someone there within 2 hours, no same day fee, no emergency fee, nothing. I said great! As I was expecting to have to make an appointment for a few days later in the week. Less than 10 minutes later, I received a phone call from Tim, who let me know that he is on his way and should be there within 30 minutes. Tim arrived in ample time, and immediately replaced the sensors, while also swapping which side was transmit and which side was receive. The receive side was originally getting the sunlight, so that was the root of my problem. Tim also thoroughly examined my garage door, including tightening some screws and also testing the door multiple times to make it as quiet and efficient as possible. My garage door is now much less pressurized when going down and up. He also (at a cost), replaced the bearings on my door, as they're probably at least 15 years old (original when home built in 2001). Very nice guy, wonderful experience, and best of all, INCREDIBLE turnaround time. Garage door problems? These are the guys to call. Thanks Rick and Tim Christopher K. Review
Jake came over our house to fix our old garage motor. He was very professional and polite and came the very next day to not only fix the motor but also quickly installed another motor for our other garage door and installed an outside remote. Jake was a stand-up guy and answered all our questions we had. I would certainly do business with them again for any garage door needs. Solid guy and solid company. Oscar and Ellie Oscar G. Review
My spring broke at 11pm on Wednesday night - of course with my vehicle in it. I called at 6:45am the next day because it said open 24/7 and got voicemail. I left a message and figured I'd hear from them with in a couple hours. I called and spoke to another company who in the mean time bad mouthed this company when I told him I was waiting to hear back from them. To me that wasn't professional for them to do that and made them look bad in my opinion. While I was wrapping up my call with them saying I would call if I didn't hear back from affordable, rick called. Rick had me on the schedule that same day from 9-11 and gave a quote which was super reasonable to replace both springs for just $141. Robert and Orlando showed up at 10am and were in and out within 45 minutes. They were both very nice, addressed all my questions and assured me of my concerns. Despite what this other company said I am happy I didn't listen to him and went with affordable. Springs look like they are good quality and larger than the ones that were on there to support the door I have. Thank you affordable for your professional quick response to free my car from my garage so I could get to work! I will definitely keep your number for future garage needs and recommend you to others. Nicole E. |
Of course our garage door broke in the UP position. On a Holiday. Called Affordable and got a call back within the hour ( yes, on Labor Day).
Agreed to 2pm next day (they would have come sooner, my schedule was the problem.) ROB showed up on time, cheerful, helpful and efficient. Calmed my fears about a replacement and within an hour we were repaired and restored to full service. Too bad he did such a good job we will probably never need him again! Kenda V. Phoenix, AZ When our garage door torsion spring broke over the weekend, we knew we needed to find a good garage door repair company to help us fix it, but dreaded the potential cost. We quickly found these guys on Google, and were immediately attracted by their low advertised prices, so we knew how much we'd be spending (and their prices were far lower than we'd anticipated).
I called at 8am on Monday morning, and their technician, Tim, was at my house in 45 minutes (15 minutes early for our appointment window). I was very impressed! Tim is a nice guy, who walked me through exactly what our garage door needed. The bearings on the end of our door's torsion bar also needed to be replaced, and Tim showed me the evidence of how worn they were, which I appreciated. I had him replace the bearings as well, and when all was said and done, he completed the job in under an hour. I highly recommend this company, and I will be calling on them for all of our future garage door needs. Tim also let me know that their B&M location carries parts, so if you want to DIY anything, they can help as well! Sunny A. These guys are wonderful. They know their products. They know what they're doing. Their customer service is stellar. Thank you Robert and Chris(? I'm so sorry if I forgot!!)
Michele K. I have a 2 year new home, Lodi originally installed the garage door. Today we went to open it and the spring was broken. We called Lodi, they wanted nearly $300. So we called around. Luckily we found Affordable! They were amazing. We called at 8:00 am, they were here at 9:00am. They did the work for the over the phone estimate. Robert was our technician, he was funny, personable, never tried to up sell. He got the work done in an hour, including replacing my wheels with high quality ones. I got all this done for less than Lodi would have charged for 1 spring.
I now have a company that I will always use for garage door repair. Lynne R. Had a broke spring, preventing my wife from getting kiddos from school. I called and they arrived with about an hour and knocked it out. Very affordable and they communicated well. Will be saving their info for all my needs going fwd.
Clifton J. After having a bad home warranty experience with another company I read the reviews for Affordable and decided to give them a shot. The gentleman who came out told me exactly what was wrong - small piece. He didn't have one in his van so he told me how to order and change it out. No charge and gave me a quote should I need a new motor for the opener in the future. Definitely would recomment them - HONEST service! You can't beat honesty and helpfulness. These guys will be my go to choice in the future.
Jill Y. |
